Support

The checks below resolve most issues in a minute. Still stuck? Email us — we're glad to help.

Sync & Health access

• Somvia syncs only the metrics you allow. In the app, open Settings → Health access and confirm your selected metrics are readable — iOS can turn each one off individually.
• Your agent answers from synced data only. After a workout or a night's sleep, open Somvia and tap the sync button at the top of Home, then wait for Last synced to update before asking.
• The first sync uploads your selected history, so it can take a moment. Later syncs are quick.

Connecting an agent

• Use the exact MCP endpoint https://somvia.app/mcp shown under Settings → Agent connection — a typo here is the most common cause of a failed connection.
• ChatGPT, Claude, Codex, and other OAuth-capable clients: sign in with the same Apple account you used in Somvia.
• OpenClaw, Hermes, Grok, Muse, and other agents that connect with a key: open the client in the app’s Connection page and use the server address and som_ access token shown there.
• Token rejected? Refresh it under Settings → Refresh access token, then paste the new token into every agent that used the old one — the old token stops working immediately.
• Agent connection needs Somvia Pro. On the free plan the credentials stay hidden — upgrade or restore a purchase to reveal them.

Subscription & account

• Pro isn't recognized after a purchase or reinstall? Use Settings → Restore Purchases.
• Manage or cancel a subscription under Settings → Manage Subscription, which opens your Apple account settings. Refunds are handled by Apple.
• To remove your data, use Settings → Delete Account. It deletes synced Health data, sync history, and access tokens; purchases stay managed by Apple.
• To delete synced data but keep the account, open the connection page from the Today screen and use Delete server data. It erases the synced Health data, sync history, memories, and notes from the server; the account, access tokens, subscription, and connected clients stay, and a connected agent simply finds nothing to read until sync is turned back on.